Hive Gym Pty Ltd (The Hive Gym) operates at 5/76 Berriman Drive, Wangara WA 6065. Contact Tom about privacy at tom@thehivegym.com.au. Last updated: 12 September 2026.
What we collect
We collect the information you provide through enquiries, trial bookings, membership services and coaching. This may include your name, email address, telephone number, booking details, membership and payment status, training goals and exercise history.
When relevant to your training, you may provide injury or medical information, measurements, progress photos and exercise records. This can be sensitive health information. Only provide information needed to help us understand and support your training. If you prefer to discuss something privately, contact Tom before completing a form.
Why we use it
We use your information to respond to enquiries, arrange sessions, prepare coaching, adapt exercises, review progress, manage memberships and payments, and communicate gym updates. Health and training information is used to support your coaching. You can ask about the information requested before providing it; without relevant details, we may need to discuss what coaching we can offer.
How information reaches us
We receive information directly from you and through the services you use to book, pay, complete forms or communicate with us. You can make a general enquiry without giving your full name, but bookings and memberships need enough information to identify and contact you.
Booking, payments and other services
Calendly provides the booking calendar embedded in this website. Opening it connects your browser to Calendly, which processes booking details and may use cookies and security services. Stripe processes membership payments; card details are entered into Stripe’s checkout, not a payment form hosted by this website.
We also link to HEVY for coaching and training records, Jotform for member forms, and WhatsApp for gym updates. Instagram, Facebook and Google Maps have their own information-handling practices. When you use these services, their privacy notices also apply. Some providers process information outside Australia; their notices explain their international processing arrangements.
Information needed to deliver gym services may be available to the coaches or service providers involved. Contact Tom if you want to understand who can access a particular record. Avoid sharing private health details in group messaging spaces.
Calorie calculator
The calculator uses the details you enter to calculate estimates in your browser. The calculator itself does not submit these measurements to us or save them to an account. General website hosting information is handled as described below.
Website data and cookies
Your browser sends technical information, such as your IP address and browser details, when it requests web pages, images and embedded services. Hosting and service providers may process this information to deliver and protect their services. Linked or embedded services may set their own cookies. Calendly’s cookie settings are available within its calendar. Browser settings can restrict cookies, although doing so may affect booking or other features.
On our public gym domain, we use Google Analytics to understand website visits, and Google Ads and Meta Pixel to measure advertising activity. These services may use cookies and receive technical information about your browser and visit. We do not intentionally send calculator measurements, booking answers or coaching records to these tracking services. Google and Meta process information under their own privacy policies. You can manage advertising preferences through your Google and Meta accounts and restrict cookies through your browser.
Keeping and correcting information
Records are held in the systems used for bookings, membership administration and coaching. Retention depends on the record and the service involved. Contact Tom to ask what information is held, request access or correction, or request deletion of information that is no longer needed. Some records may need to be retained for legal, accounting or other legitimate business reasons; we will explain any limitation that applies to your request.
Privacy questions or complaints
Email tom@thehivegym.com.au with your question or complaint and enough detail for us to investigate. Please avoid including unnecessary sensitive information in your first message. We may need to verify your identity before providing or changing personal records.
If you are not satisfied with our response, you can seek guidance or make a complaint to the Office of the Australian Information Commissioner.
Changes to this notice
We will update this page when our website or information-handling arrangements change.